We are looking for a person who will contribute to supporting major AAA titles and their backend services. The responsibilities will cover day to day support of the game creation process and providing user (internal development teams) support on our pipelines and build processes. If you are willing to join gamedev industry and learn more about our unique technologies, this is the job for you.

Daily Responsibilities:

• Act as the first point of contact for developers’ day-to-day questions, technical problems, and help requests related to DevOps services.
• Resolve straightforward issues independently while escalating complex problems to the DevOps team.
• Provide support across the full technology stack, directly and indirectly related to the DevOps services or pipelines.
• Create, maintain, and share documentation (FAQs, guides, best practices) to help development teams work more efficiently.
• Support teams through knowledge-sharing initiatives and proactive guidance.
• Deliver structured reporting to the team on live service problems, recurring incidents, and areas for improvement.
• Collect and analyze user feedback to identify recurring issues, ensuring timely escalation and tracking