Job Description

Zing AI Coach – the first AI Fitness Personal Trainer revolutionising the way you approach health and wellness. Three years ago, we embarked on a mission to redefine the fitness landscape by crafting the world's first.

AI-powered solution, effectively replacing the need for a personal trainer. Today, we stand as pioneers in the industry, leveraging cutting-edge technology to tailor personalized fitness programs, motivate, educate, and guide you towards your goals like never before.

At Zing, we are not just another fitness app – we're a movement. Our vision is to empower individuals worldwide to unlock their full potential, both physically and mentally, through transformative journeys towards better health and well-being.

Joining Zing means becoming part of a dynamic team, united by our passion for innovation in the Health & Fitness market. With offices in Poland and Cyprus, and a global network of talented individuals worldwide, we offer a work environment that's not only highly flexible but also fosters creativity and collaboration at every turn.

We’re looking for an experienced IT Support engineer eager to grow into a DevOps role. You’ll handle traditional IT support while gradually expanding into cloud operations, automation, and infrastructure reliability. If you’re excited about AWS, automation, and improving IT processes and want hands-on opportunities to develop into a DevOps engineer, this is the perfect role.

Responsibilities

• Provide advanced helpdesk support, troubleshooting hardware, software, network, and access issues for employees

• Manage laptops, accounts, and access permissions across various systems (Google Workspace, VPN, SSO, SaaS, etc.)

• Manage onboarding and offboarding IT activities

• Begin automating repetitive IT tasks using Python, Bash or similar language (prior experience is a plus)

• Support best practices in endpoint security, access control, and data protection

• Get hands-on experience with AWS, Terraform, CI/CD, and Kubernetes, progressively taking on more DevOps-related tasks as your skills grow

We expect that you have

• 3+ years of experience in IT Helpdesk / IT Support roles in a fast-paced environment

• Strong troubleshooting skills across macOS and Linux, networking, and SaaS tools

• Experience with automation (e.g., scripting, PowerShell, Bash, Python) is a plus

• Basic AWS knowledge (IAM, EC2, S3, VPC, etc.) with a strong willingness to learn more

• Excited to grow into an SRE/DevOps role: we provide real opportunities to learn and apply cloud infrastructure and automation skills

• English communication skills: you’ll be helping teams across different locations

Why working at Zing is awesome

• Be part of the fastest-growing fitness and lifestyle startup

• Opportunities for rapid career development in a hyper-growth startup

• Excellent work environment: the company is small enough to be person-oriented

• Work-life balance to suit everyone: flexible working hours

• A supportive, English-speaking environment

Come be a part of something extraordinary at Zing AI Coach – where innovation meets inspiration, and every day brings new opportunities for growth and impact.

If you are passionate about understanding user needs and contributing to the development of a user-centered product, we would love to hear from you. Join us and help us create an exceptional user experience for Zing Coach!