Do you have a passion for helping others and a knack for solving technical problems? Are you a continuous learner who thrives in a collaborative environment? If so, we want you on our team!
We are searching for a skilled IT Tech Specialist to join Backlight in our dynamic IT team in the UK. In this role, you will become a trusted advisor and technical problem-solver, ensuring optimal IT system uptime and user productivity through exceptional support, collaboration, and a commitment to continuous learning.

About the Role

- Act as a trusted advisor, building relationships with users and going beyond basic troubleshooting.
- Diagnose and resolve complex technical issues using your advanced problem-solving skills.
- Proactively identify and address potential issues to prevent disruptions and optimize system performance.
- Maintain system reliability and minimize downtime to ensure optimal uptime.
- Provide top-notch user support by delivering clear and concise solutions to user inquiries through phone, email, and remote desktop tools.
- Collaborate effectively with internal teams (Engineering, Infrastructure, Security) to resolve complex problems.
- Foster a positive user experience through exceptional support and a strong customer service focus.
- Participate in security and compliance audits, both proactively and during active audits.
- Maintain comprehensive knowledge of company software, hardware, and network configurations.
- Document technical issues, resolutions, and escalations for future reference and knowledge sharing.
- Stay up-to-date on emerging technologies and industry best practices.
- Contribute to the improvement and development of internal IT documentation and knowledge base.

Tech Stack:
- Google Workspace
- Okta
- Asset Management and ITSM tools
- MacOS and Windows operating systems
- Scripting languages (Bash, Powershell) (a plus)

Qualifications

- 2-4 years of experience in IT Helpdesk Support or a related role.
- Proficiency in the listed Tech Stack.
- Strong communication and interpersonal skills.
- Excellent customer service orientation.
- You have the ability to explain complex technical concepts in a clear and concise way.
- A commitment to continuous learning.

Ready to join our team?
We are a company built from award-winning software solutions that solve pain points at every stage of the video content lifecycle—ideation, production, post production, distribution and analysis. Our products were created by ingenious innovators who set out to solve real market and customer needs.
If you're a highly motivated and skilled IT professional who thrives in a fast-paced environment, we encourage you to apply!