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Mexico City, Mexico

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.

Are you fascinated by the world of advertising and want to be a part of a team that helps companies make informed decisions about their marketing strategies? Look no further than Nielsen!

As a leader within the Nielsen Marketing Mix team, you'll have the opportunity to analyze and measure the effectiveness of different advertising channels and tactics, informing critical decisions that impact the success of global industries that spend over $600B on advertising. With your help, we can translate this into $60B+ in value. Join a team that values curiosity, collaboration, and forward-thinking, and work directly with clients as a consultant and expert problem solver. Make a difference and become the trusted voice of Nielsen.

Job Overview

The primary role of the Customer Success Manager is to develop strong partnership with clients by helping to address their marketing performance measurement needs and drive successful outcomes and in turn, enable client retention and growth. He/she will be responsible for playing a highly consultative and trusted advisor role, with a focus on driving and maintaining customer satisfaction and success. He/she will also capitalize and build upon existing relationships by identifying opportunity areas and introducing solutions and enhancements commensurate to client’s changing business needs. Successful candidates will be highly intelligent and energetic professionals, who can quickly assess business situations, understand nuances of client needs and act in an informed, decisive manner to drive required results.

The Customer Success Manager requires one to be able to work well with cross functional teams, both internally and externally. Internally, he/she will be required to collaborate and work across Data, Modeling, Product, Sales teams and stay well informed and knowledgeable on all aspects of the project. Externally, the Customer Success person must be flexible and adaptable to work across key client functions including Insights teams, Marketing, Brand Management, and Media Agency partners.

Success on this role will be ultimately measured via client renewals and growth as a result of deepening and expanding consultative partnerships with existing clients.

Responsibilities

Develop a clear understanding of Nielsen Performance Measurement products and solutions.

Work as a true partner with clients to become the go-to “trusted advisor” and ensure client retention and expansion.

Penetrate and establish enduring relationships with senior decision makers at clients by driving quantifiable client outcomes and demonstrating on-going value.

Ensure pro-active insights and action oriented solutions are delivered to the team by being an expert with an ability to explain methodology behind key analytics to clients.

Make compelling presentations to a variety of audiences including capturing the attention and involvement of the most sophisticated or difficult audiences.

Work consultatively and creatively with clients while maintaining a pragmatic focus on solution profitability.

Drive high customer satisfaction.

Generate new product ideas and bring client feedback back to Product management to ensure client’s evolving needs are being prioritized.

Be a problem solver, both internally and externally. This is especially critical as this role is for non-CPG accounts, which, by nature, tend to require custom solutions.

Mentor junior associates in best practices, client communication, and insight building/story-telling.

Collaborate with other teams (Data, Modeling, Product) to provide holistic support to clients.

Qualifications

Bilingual: Fluent in both English and Spanish

10+ years of hands-on and consulting experience in the CPG or Non-CPG space.

Experience in Marketing Mix Modeling is preferred.

Relevant experience with statistics, research techniques & experimental design is a big plus

Experience in Multi-Touch Attribution, Lift Solutions, a big plus

Effective in senior level communications and influencing.

Excellent written and verbal communication skills; ability to articulate complex issues in a concise and polished manner to a diverse audience.

Proven consultative selling and problem solving skills; able to identify and diagnose root client issues.

Ability to translate data knowledge into tactical and strategic solution and insights

Willingness to travel up to 50% of the time. Amount of travel will depend on the location of candidate’s residence. Location requirements are flexible.

Bachelor's degree required, Masters/MBA preferred.

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