Job Description

About Us

Tia is on a mission to transform healthcare for women by increasing access to and improving the experience of key preventive healthcare services. Known as the best and the only way to both transform outcomes and reduce cost, Tia’s preventive care model focuses on integrating key services across primary care, mental health, gynecology, skincare, and other wellness services. Tia is the modern medical home for women. We are trailblazing a new paradigm for women’s healthcare that treats women as whole people vs. parts or life stages.  Blending in-person and virtual care services, Tia’s “Whole Woman, Whole Life” care model is a unique and “life-long” approach to women’s care. By making women’s health higher quality and lower cost, Tia makes women healthier, providers happier, and the care delivery business stronger — setting a new standard of care for women everywhere.

Read more about Tia’s:

• Products: https://asktia.com/article/what-is-product-at-tia
• Services: https://asktia.com/   
• Care principles: https://www.asktia.com/care-philosophy/

About the Role:

We are seeking an innovative and detail-oriented Manager, People Process & Projects to drive critical People Operations initiatives and ensure a seamless employee experience. This role plays a pivotal part in optimizing our People processes, managing key projects, and maintaining compliance while collaborating cross-functionally with People Business Partners and other stakeholders. The ideal candidate is a strategic thinker with strong organizational and communication skills who can manage multiple priorities effectively and lead impactful change.

 What will you be working on? 

Project Management:

• Lead strategic initiatives such as scaling or enhancing People processes, driving open enrollment, implementing policy changes, or executing other cross-functional projects.
• Develop comprehensive project and implementation plans, including timelines, resource allocation, milestones, dependencies, risks, and communication strategies.
• Collaborate with cross-functional teams to facilitate alignment, ensure timely deliverables, and achieve project objectives.
• Continuously assess and refine project management tools and methodologies to improve efficiency and outcomes.

Benefits Administration:

• Oversee administration of employee benefits programs, including health insurance, retirement plans, wellness initiatives, and additional perks.
• Partner with benefits vendors to coordinate open enrollment and manage ongoing education and engagement initiatives.
• Serve as a trusted resource for employees by addressing benefits-related questions and resolving issues in a timely manner.

Leave of Absence Management:

• Manage all aspects of employee leaves, including FMLA, ADA accommodations, parental leave, and other time-off policies, in collaboration with People Business Partners as needed.
• Ensure compliance with federal, state, and local regulations regarding leave policies and maintain proper documentation and tracking.
• Act as a liaison between employees, managers, and third-party administrators to streamline leave processes and reduce disruptions.
• Develop educational tools and resources to increase understanding of leave policies and procedures.

Compliance and Policy Management:

• Ensure compliance with employment laws and regulations, including documentation, record-keeping, and reporting obligations.
• Prepare and submit regulatory reports such as EEO-1, ACA filings, and other mandated documents.
• Conduct regular audits and assessments to ensure adherence to company policies and identify opportunities for improvement.
• Create and maintain Standard Operating Procedures (SOPs) for HR functions to ensure consistency and regulatory compliance.
• Maintain and update internal knowledge bases and intranet resources to keep employees informed of relevant policies and processes.

People Operations Support:

• Provide expertise and support for HRIS administration, including data integrity, process improvements, testing, and reporting.
• Collaborate on onboarding and offboarding processes to ensure a smooth and positive experience for employees.
• Act as a point of escalation for employee inquiries, addressing concerns through the ticketing system or other channels.
• Support payroll, immigration, and other HR functions as needed to maintain continuity and high service levels.

 We'd love to hear from you if you have:

• 5+ years of experience in People Operations, HR, or related roles, with at least 2 years in a project management or leadership capacity.
• Strong knowledge of employment laws and regulations (e.g., FMLA, ADA, ACA, EEO, etc.).
• Proven experience managing cross-functional projects and driving process improvements.
• Familiarity with HRIS platforms and data management, with an aptitude for leveraging technology to streamline processes.
• Exceptional organizational, time-management and attention to detail skills, with the ability to manage multiple priorities effectively.
• Strong interpersonal and communication skills, with a collaborative mindset and ability to work with diverse stakeholders.
• Proactive, solutions-oriented approach to challenges and opportunities.
• Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience).

Location:

This is a fully remote position, with a preference for candidates located in San Francisco, New York, Los Angeles, or Phoenix.

Benefits:

• Unlimited vacation
• Free Tia membership
• Competitive stock option package
• $300 one-time WFH stipend
• $50/month phone and internet reimbursement
• Medical, dental, and vision benefits
• 401k program (no matching at this time)
• Top of the line Macbook Pro
• Travel stipend for team off-sites

This position may require attendance at company and team off-sites and is subject to the Company’s vaccine requirement, as permitted by law and subject to reasonable accommodation.

Tia is an equal opportunity employer. We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

Comp Range 

$115,000-$130,000 depending on experience and location

Tia is building a culture of excellence — in people, process and product. This is our northstar value; 

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records. 

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

1. A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration
2. Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)
3. Asking why, then why again — because accepting “this is just the way it is” is not good enough
4. Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others
5. A commitment to uncovering talents to unlock “rock star” potential across every individual

Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.