Product Manager, eCommerce at Hatch

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Distributed, 🇺🇸 + 🇨🇦 (US + Canada)

About Us

There is nothing like the feeling of a good night’s sleep. Cozy, wrapped-up-in-a-heavy-blanket sleep. Fire crackling, curtains drawn, DO NOT DISTURB kind of sleep. Hygge stuff. That’s the kind of sleep we’re talking about. 85% of people agree sleep is a key to their wellbeing, but more than 50% of people are unsatisfied with their own sleep. Whether it’s stress, interruption, work, children, people need help getting great rest!

At Hatch, we know great sleep, and are on that mission to teach the whole family better sleep habits. Getting high quality sleep improves focus, energy, and performance no matter what you love to do in your life. We have developed best-in-class smart sleep devices with original content to help people wind down, sleep deeply and rise rested and relaxed. Come join a company that has already helped more than 5 million sleepers of all ages find space for rest in their lives, with baby products in 1 in 3 nurseries, and a viral adult smart sunrise alarm clock that has taken over TikTok and everyone from Jimmy Fallon to Sofia Richie Grainge’s nightstands.

The Opportunity

As a Product Manager for the Ecommerce team, you will bring your creative energy and customer obsession to build a seamless shopping experience to educate and convert prospective customers. You have a proactive thought process when it comes to building new experiences and working with cross functional teams, you can see around corners.

Guide the team in setting objectives, prioritizing projects, and delivering impactful results
Develop and execute a comprehensive and inspiring product strategy for driving growth and user engagement on Hatch.co
Form a deep understanding of existing pain points and opportunities through user research and data analysis to ensure the product roadmap is grounded in customer needs
Collaborate closely with cross-functional teams including Design, Engineering, Copy, Marketing, Finance, Operations, Customer Support, User Research, and Legal to deliver a world-class shopping experience
Take an active role in driving features to launch by defining product requirements, sketching wireframes, designing experiments, performing User Acceptance Testing, all in collaboration with Engineering, Design, and Analytics partners
Identify areas for process improvements in the product development and Marketing process
Have a big impact on a growing, evolving people-centered startup that truly helps people sleep better.

This person must be based in the United States or Canada. Hatch is based out of California, so this role would be asked to be available during PST/PDT hours.

What You’ll Do

Within 3 Months:

Get to know our company strategies and products like the back of your hand.
Build a solid understanding of our product experience on Hatch.co
Establish close working relationships with stakeholders across Engineering, Design, Copy, Marketing, User Research, Operations, and Customer Support.
Understand the prospective customer by partnering with User Research and Design
Get involved in every aspect of the product development process, from brainstorming the next product innovation to working directly with Design and Engineering to implement features

Within 6 Months:

Obsess over the performance of your product area, proactively managing key metrics and actively searching for new opportunities.
Work with User Research, Marketing, Design and Engineering to conceive of boundary-pushing new features and improvements to existing ones.
Define success metrics for, measure, and evaluate the impact of product efforts.
Work with the Web team and other cross functional leaders to define our Hatch.co roadmap.

After 1 Year:

Deliver creative and meaningful new solutions for users to purchase Hatch products on site
Develop a strong perspective on Hatch’s product experience across the website and Marketing channels and how to think strategically about where product investments should be placed.
Propose meaningful new opportunities for future product development.

What You’ll Bring

2+ years of product management experience with consumer products, ideally Ecommerce.
Comfort in navigating ambiguity and thriving in a dynamic startup environment.
Proven track record of shipping features that drive business metrics.
Strong experimentation skills, including generating hypotheses, A/B testing, and analyzing results.
Strong customer empathy.
Exceptional collaboration and communication skills.

Extra plus

Experience working for a hardware, digital wellness, or sleep-focused brand.

Why You Will Love Working at Hatch!

We are certified as A Great Place to Work for the fourth year in a row! 93% of our employees have reported that Hatch is a great place to work.
We have an amazing leadership team that truly values its employees and lives our company values each and every day.
We delight our customers with something everyone needs: a good night’s sleep!
Our team is collaborative, fun, and brilliant!
You have an opportunity to make a large impact in people’s lives
We are backed by world class investors including True Ventures and have strong revenue growth.
We let you take care of what you need by offering a flexible/remote work environment

We also take care of you through our comprehensive compensation package and many other perks and benefits including:

100% paid medical, dental, and vision for employees and 80% coverage for dependents
Meaningful equity
401(k) match with no vesting schedule
16 weeks paid parental leave for those important moments in life
16 free therapy sessions on Samata Health's platform for you and one other adult dependent
Financial Support for Family Planning
Remote office allowance
Monthly Internet reimbursement allowance
Friends and Family discount on our products
Discount program from popular brands in travel, entertainment and retail
Many other spontaneous perks

Designed by experts and loved by parents, our Rest family includes Rest, Rest+, Rest Mini, and Rest (2nd Gen)—all-in-one sleep products designed for babies and kids that can be controlled remotely. Hatch Restore is a fully-customizable product geared toward helping adults sleep well. As an all-in-one sleep assistant, Restore helps people personalize their perfect night of slumber. Launched in 2014 by parent entrepreneurs Ann Crady Weiss and Dave Weiss, and featured on “Shark Tank” in 2016, Hatch is headquartered in Menlo Park, California.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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