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Wellington, New Zealand

Hello and Kia Ora!

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At Entain Australia and New Zealand, the customer is at the centre of everything we do. We're on the lookout for a Reactivation Officer to join our Outbound sales team.

As an Outbound Sales team member, you will be reactivating existing customers while providing high quality customer service.

To be successful, candidates should show previous experience working within an office environment, customer service role or any outbound or inbound telephone experience is also a bonus. It is also highly favourable if you have a passion for racing/sports and have experience at a high volume inbound/outbound call centre.

Where and how you can work...

This role is located in Wellington, New Zealand. At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, ensuring work-life balance and individual preferences.

We are looking for a candidate who is available to work Tuesday to Saturday during regular business hours.

Your day-to-day

Reactivation of account holders
Informing account holders of upcoming promotions, events, and additional products/services
Answering client enquiries while providing high attention to detail
Providing excellent customer support and a great customer experience
Maintain a high level of process quality and consistency as well as an excellent relationship with the customer
Inbound customer support duties if required

What you'll bring

Knowledge and passion for Sport & Racing
Product knowledge/app troubleshooting
A proven track record in providing exceptional customer service
Ability to work autonomously and as part of a team
Proficiency in using relevant tools and technology for customer support
Communication/customer experience
Ability to thrive in a fast-paced environment, demonstrating adaptability and resilience
Availability between Tuesday – Saturday
Good interpersonal skills and an ability to communicate to all levels within the business are essential
A willingness to learn harnessed with a pro-active personality and a good work ethic are equally vital

Entain Lifestyle

Hybrid and Flexible Working: Work hard, play smart!
Office Fun: Our Wellington office is game-ready with a pool table, dartboard, and sports on TV. Work's never been this fun!
A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.
We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.

Who are we?

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more.

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

If you are interested in applying for this role, please hit apply now.

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $40,000 - $55,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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