Ottawa Senators Hockey Club is hiring a
Security, Guest Services (Part-Time)

PRIMARY OBJECTIVE

As part-time Security of Canadian Tire Centre you assume the role of tour guide, communicator, decision-maker, and promoter of positive experiences. You are frequently changing hats and finding solutions that will create raving fans for life. This is a front line position responsible for ensuring all customers, internal and external, of Canadian Tire Centre enjoy a congenial and safe atmosphere during their visit.

ESSENTIAL FUNCTIONS

Ensure that all guests receive extraordinary customer service by:

• Being responsible for pro-active crowd management during events, with an emphasis on crowd activities
• Admitting customers who possess the proper ticket or identification to the facilities;
• Assisting customers with seating issues;
• Being responsible for ensuring that all customers adhere to the building policies;
• Monitoring smoking areas during intermissions
• Providing assistance to and communicating with other Guest Services team members
• Dealing with disruptive guests, which may involve escorting them from the building or requesting assistance from on duty Police Officers
• Completing a Raving Fan report at the conclusion of every shift, detailing “Wow” fan experiences of the event
• Monitoring guests’ alcohol consumption, and ensuring all guests maintain a state of soberness

Health & Safety Responsibilities and Accountabilities

Responsible for ensuring that all areas covered by Occupational Health & Safety Act (“OHSA”) are adhered to, specifically:

• Working in compliance with the provisions of the OHSA regulations and internal policies and procedures
• Using or wearing protective equipment, devices or clothing when required
• Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member
• Reporting any contravention of the OHSA regulations or Senators Sports & Entertainment policies and procedures

Requirements

QUALIFICATIONS

• Minimum 1 year previous customer service experience
• Must be 19 years of age or older
• Possess a valid Security Guard License, as required by the Private Security and Investigative Services Act 2005, Ontario Ministry of Community Safety and Correctional Services
• Possess a valid “Smart Serve” certificate, or be prepared to receive certification prior to the first worked shift
• Must be mature, even-tempered and outgoing
• Able to work flexible hours (evenings, weekends, holidays)
• Able to work under pressure
• Effective interpersonal, and oral communication skills, bilingual would be an asset
• Must be able to assess situations and ensure the proper course of action is implemented
• Able to walk/stand for extended periods of time, including stairs, and comfortable with heights
• Team player

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.

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