•WHO YOU’LL WORK WITH This position reports to the Senior
• Manager Live Ops and Project
• Management. In this role, you will work closely with our core Digital Operations teams as well business teams, Technology, Supply Chain, Consumer Care, and Marketing to name a few. This role also interacts with teams in other geos as well as our Global team based at our World Headquarters. WHO WE ARE LOOKING FOR We’re looking for a Live Ops Senior Specialist to join our team. This is a fast pace, entrepreneurial area that needs someone who is ready to jump in and manage large cross-functional teams through the prevention- and resolution of incidents. Our best Operations Specialists are organized project managers and flexible multitaskers who take pride in their work. You are able to think about cross-functional impact, prioritize tasks and drive efficiency. You are also a true people person and are able to manage multiple stakeholders on a day-to-day basis with a smile on your face. You maintain a flexible schedule that may include some evening and weekend work. What you bring: • Experience in direct-to-consumer retail e-commerce with a specific focus on operational project and/or process management and improvement • Experience in managing x-functional projects Hands on • experience in managing x-functional teams through the resolution of complex issues in time pressure environment Excellent organizational and problem-solving skills, able to quickly assess and prioritize what’s most important Be a self-starter and manage ambiguity well.
• Manage ad-hoc requests in an independent manner Ability to move with the speed and need of the business during peak and off-peak moments Able to translate complex information into clear and easy to comprehend action plans Can bring people along with a positive and energetic approach Comfortable using tools such as PowerPoint, Airtable, Miro and Excel WHAT YOU’LL WORK ON You’ll drive, manage and evolve the 365-operational support strategy for our EMEA Commerce Platforms, across all our 30+ EMEA countries.
Together with your Global counterparts and key EMEA stakeholders you’ll build and maintain a smooth operating model. Next to ensuring a smooth business operation, you will also work on cross functional projects, continues improvements and events. (i.e. Cyberweek) You are the orchestrator that ensures that all x-functional teams have what they need to smoothly and efficiently do their work. At NIKE, Inc. we promise to provide a premium, inclusive, compelling and authentic candidate experience.
• Delivering on this promise means we allow you to be at your best — and to do that, you need to understand how the hiring process works. Transparency is key.
