Service Reliability Engineering Manager at Playstation

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Australia, Adelaide

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Sony Interactive Entertainment 

Future Technology Group

As a part of Sony Interactive Entertainment, the Future Technology Group (FTG) is leading the revolution in cloud gaming as we push the boundaries of what’s possible! Would you like to use your skills, time, and passion on meaningful projects that are building the future? We’re looking for people who want to make a difference, love working with creative, intelligent, and collaborative teammates. If that sounds like something you would love to do, we want to hear from you! 

Service Reliability Engineering Manager 

Adelaide, South Australia

Our Service Reliability Engineering team plays a significant role in delivering on the promise of a great cloud gaming experience to our customers. We do this by influencing design and operational decisions towards the overall stability of the gaming service. 

We expect our SREs to have opinions on the state of our network, what we are doing right, and what can be improved. They are empowered to say when new features are ready for production, and work with other teams to ensure the quality of production releases. Our SREs will provide technical guidance and are able to influence decisions about the software engineering process as well as provide guidance on operational processes. 

As a Service Reliability Engineering Manager, you will not only manage, develop and inspire a team of SREs, but you will also work with other SRE Managers to ensure that our SRE principles are consistently applied across our Service Teams and improve the efficiency of our global SRE team.

Responsibilities 

Build and manage a team of engineers across many time zones who work to analyse and maintain service stability in a 24/7/365 operation.

Own the day-to-day health, uptime and reliability of all servers, storage, and ancillary infrastructure to fulfil the mission of unyielding site stewardship.

Work closely with multi-functional teams collaborating on requirements, specifications, schedules, quality, and technical acceptance criteria.

Work closely with Project Management, Operational and Engineering peers to develop innovative technical solutions that meet FTG’s needs with respect to functionality, performance, scalability, and reliability.

Identify tactical issues and emerging areas of concern. 
Develop reports and feedback to inform technical solutions that meet design needs.

Requirements 

Bachelor Degree in Computer Science or equivalent experience preferred.

Proven experience managing an operations organisation in a 24/7 global infrastructure as well as a record of individual technical achievements.

A strong background in Internet service deployments and a deep understanding of Linux and Internet technologies.

A natural team leader who can motivate and encourage personal advancement.

Excellent project management skills and the ability to work in a fast-paced and hectic work environment.

Capable of technical deep dives into code, networking, systems, and storage with very experienced engineers.

Capable of leading a discussion with executive management.

Demonstrated experience in network and large-scale Linux system troubleshooting and maintenance practices. 
Must be willing to travel to domestic and international and office locations on occasion.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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