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Sidearm Sports is hiring a
Streaming Support Specialist

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Read by 46 job seekers.

Remote

The team at SIDEARM provides the technology platform that powers the official websites, mobile apps, statistical integration, live audio and video streaming, and e-commerce platforms of more than 1,600 collegiate athletic partners across the nation. 

We’re a passionate mix of technologists, creatives, and strategists that care deeply about the products we create, and the people we create them for.  We stand at the intersection of sports and technology, and are constantly innovating and evolving our products to deeply integrate the industries and provide exceptional products for our partners and their fans. Our team embraces a casual and collaborative work environment that moves at a rapid pace, where all team members are deeply involved in the success of our products and services. 

We're fortunate enough to be trusted by some of the biggest brands in the industry, including 300 NCAA Division I programs, and over 55 of the 65 Power 5 athletic departments. We are proud that the work we do is experienced by millions of sports fans each year.  


 

We are actively accepting applications for a Part-Time Streaming Support Staff member, to join our Streaming Support team. In this role, you will provide streaming support for SIDEARM partners and fans across the collegiate landscape. This position will be part of a streaming services team with a part-time schedule that allows us to provide industry leading service to our clients during the unique hours of college athletics. It will include working some evenings and weekends during the athletic calendar (August through May).

 

Responsibilities

  • Monitor and communicate with SIDEARM partners regarding the quality of live streams
  • Assist clients with troubleshooting streaming issues
  • Provide end-user support for fans having difficulties viewing streams
  • Troubleshoot fan subscriptions for client schools
  • Contribute to the overall success of SIDEARM Sports
  • Be an advocate and champion for SIDEARM Sports!  

 

Our Ideal candidate:

You are a superb communicator. You do not shy away from expressing ideas and sharing thoughts from your own personal experience or representing the voices from our fans and partners.  

You are eager to learn.  You will come to work each day, ready to learn new ways to engage partners and fans. 

You have a positive attitude.  Daily, you will advocate and be a champion for SIDEARM sports!

You are a leader, but also a team player. You are comfortable taking the lead on projects and/or taking the initiative which represents SIDEARM in the best of light.  You also understand that most projects require a team effort and are comfortable working together with the SIDEARM crew.

You are a customer service guru. You understand the principles of quality customer service and execute those principles in the highest regard with each interaction with our partners and fans.  

 

Minimum Requirements  

  • Previous streaming experience preferred, but not required
  • Previous Customer Service experience preferred
  • Flexible schedule including working weekends and evenings
  • Comfort with new technology, services, and products

Pay Transparency

The approximate pay for this position is $16/hr. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation. Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location.


Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Learfield is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity.

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Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $40,000 - $50,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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