The Supervisor, Technical Operations Center is responsible for overseeing the successful execution of scheduled and live broadcast operations, ensuring transmission systems, equipment, and workflows operate reliably across studio, field, and remote environments. This role provides operational leadership, technical oversight, and timely resolution of broadcast issues to ensure continuity and quality of service.

Job Duties:

• Oversees the development, implementation, and delivery of operational solutions, including system planning, resource coordination, deployment, installation, testing, and implementation within the Technical Operations Center and provides hands on technical support.
• Oversees and helps plan the execution of the day-to-day activities, assignments, staffing requirements, and operational concerns of the Video Control Operations, Media Management Operations, and Technical Operations teams.
• Ensures operational and technical services consistently meet or exceed internal customer and business expectations, collaborating with cross-functional teams to resolve issues quickly and effectively.
• Maintains team knowledge and technical capabilities through ongoing training, cross-training, documentation, and implementation of new technologies, workflows, systems, and operational procedures.
• Partners with department leadership on managing operational capacity and resource planning to ensure appropriate staffing, technical resources, and infrastructure are available to support daily operations, special events, and evolving business requirements.
• Develops, implements, and continuously improves operational processes, procedures, and standards to increase efficiency, reliability, consistency, and overall operational effectiveness.
• Collaborates with senior management and technical leadership to execute strategic initiatives, identify opportunities for improvement, and re-engineer operational workflows and processes when appropriate.
• Participates in operational transformation, technology implementation, infrastructure upgrades, and continuous-improvement projects while performing additional responsibilities as business needs require.
• Establishes and maintains strong working relationships with News, Sports, Entertainment, Engineering, and other internal stakeholders, as well as external partners, service providers, and vendors.
• Supports the development of technicians and engineers to maintain a high level of technical proficiency, operational readiness, and consistent execution of established procedures and standards.
• Maintains the ability to effectively perform operator-level roles and responsibilities as operational needs require.
• Works under the direct supervision of Director, Technical Operations and is responsible for completing any other tasks as assigned by Manager or Supervisor as needed