Zing AI Coach is an AI-driven personal fitness trainer revolutionising how people approach health and wellness. Three years ago, we set out to transform the fitness industry by developing the world’s first AI-powered solution, designed to replace the need for a traditional personal trainer. Today, we are at the forefront of innovation, using advanced AI technology to create personalised fitness programs that adapt to your unique needs, motivate you, and guide you on your path to achieving your goals.

At Zing, we’re not just another fitness app – we’re a movement. Our vision is to empower individuals worldwide to unlock their full potential, both physically and mentally, through transformative journeys toward better health and well-being. Joining Zing means being part of a forward-thinking team driven by a passion for AI innovation. With offices in Poland and Cyprus and a global network of talented professionals, we offer a flexible work environment that encourages creativity, collaboration and the pursuit of excellence at every step.

We are looking for a Support Lead to manage our customer support team, handle escalations and resolve complex issues. You will optimise workflows and collaborate with cross-functional teams to enhance customer satisfaction. Join us in delivering exceptional support to our customers!

Responsibilities

• Lead a team of 5-7 Support Agents

• Serve as a point of escalation in billing and technical matters

• Manage and resolve complex customer issues and queries via email, live chat and other communication channels

• Assist with support-related matters in our Community Group

• Analyse and improve team workflows to ensure efficient resource utilisation

• Collaborate with other departments to address customer needs and feedback effectively

Essential Qualifications

• Proven experience in a Customer Support role with a track record of managing teams

• Strong familiarity with Zendesk or similar customer support platforms

• Exceptional communication skills, both written and verbal

• Advanced problem-solving abilities and adept at multitasking in a fast-paced environment

• Fluent in English 
  
  

Why working at Zing is awesome

• Be part of the fastest-growing fitness and lifestyle startup

• Opportunities for rapid career development in a hyper-growth startup

• Excellent work environment: the company is small enough to be person-oriented
  
  

Come be a part of something extraordinary at Zing AI Coach – where innovation meets inspiration, and every day brings new opportunities for growth and impact.

If you are passionate about understanding user needs and contributing to the development of user-centered products, we’d love to hear from you. Join us and help create an exceptional user experience with Zing Coach!