We are looking to fill a Support Specialist position on our Partner Care Support team. Our Team is responsible for consulting on all matters regarding our technology solutions which Partner Golf Courses use to successfully run their businesses. This role performs a large variety of tasks, acting as both an industry and technology consultant in providing elite service rarely found in the golfing industry. If you have a passion for solving problems and helping people improve their businesses, this is a great job for you.

Job Duties

• Be a resource for our customers by offering solutions to their technical
• challenges
• Offering exceptional customer service by speaking directly to golf course
• operators that use our proprietary software.
• Remote connect to customer PCs to provide training sessions, installation of
• software, adjust configuration settings, and/or identify and troubleshoot
• issues.
• Solve technical issues that may include tablet configurations, Windows
• printing, receipt printing, Bluetooth painting, port forwarding, resolving IP
• conflicts, and running basic SQL queries.
• Consulting clients on how to best utilize our software to maximize revenue
• and improve business efficiency.
• Serving our valued partners by establishing and maintaining relationships
• with clients.
• Escalate issues to Golf Business Support Manager, assisting and assuring
• solutions are implemented
• Document pertinent information and investigation details in Salesforce
• cases
• Show initiative by making product suggestions or noting improvements in
• internal processes