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Nielsen is hiring a
Technical Support Analyst

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Read by 84 job seekers.

Bangalore, India

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future. 

The Analyst will execute job processing according to a complex business production schedule to support multiple operations teams and client deliverables. Validate television ad occurrence data and resolve issues.

Job Responsibilities
  • Execute job processing operations according to a complex business production schedule to support multiple operations teams and client deliverables
  • Monitor and schedule jobs in Airflow workflow management platformManual processing and file handling on Windows server to ingest Excel files from multiple third party vendors
  • Collaborate closely with Application Developers to resolve software application issues
  • Assess business and client impact due to processing delays or schedule changes and communicate impact to operations teams, product leadership.
  • Troubleshoot questions and issues from operations teams on application issues and data quality issues 
  • Analyze quality of television ad occurrence data and coordinate escalation and verification procedures to their resolution
  • Maintain and manage daily processing logs and run procedure manuals
  • Maintain an ongoing knowledge of all related operational processes and procedures residing in the Windows, Unix, AWS and Postgres environments.

  • Position Requirements
  • Strong communication and interpersonal skills
  • Must have prior experience using PostgreSQL for troubleshooting
  • Creative thinking, problem solving and decision making skills
  • Analytical and detail oriented
  • Able to function independently 
  • Able to work under pressure and within time critical deadlines
  • Strong organizational skills and the ability to multi-task
  • Familiarity with Windows, and Unix concepts
  • Solid understanding of Excel
  • Minimum education: Bachelor’s Degree in Computer Science, IT, or related field

  • Estimated Salary range:

    Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $10,000 - $20,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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