About Tennis World Our programs open many doors in growing grassroots participation and offers a fantastic range of programs that combines tennis, fitness and fun into the one. At Tennis World, tennis is our focus and our passion and we are committed to ensuring the sport is easy to access, enjoyable to play, and offers engaging programs wherever we operate. To help us in achieving our plans we are looking for a casual Customer Experience Officer to join our team at Tennis World ACT on a casual basis.

About the role This position is responsible for providing friendly, professional and efficient service to Tennis World members, coaching students and customers ensuring the service areas such as Court hire, Membership, Programs, Social Leagues and Tournament, Coaching, Pro Shop, Tours, Merchandise and Café all are deliver to the highest levels of customer service and efficiency. Reporting into the Customer Experience Lead, in this role you will: Provide friendly, professional and efficient customer service via phone, email and face-to-face.

Advance operations by providing recommendations to support the overall wellbeing of the commercial viability of Tennis World.

About you To be successful in this role you will: Excellent communication and interpersonal skills.

Ability to work effectively in a team environment.Eagerness to listen, learn and develop. Previous experience in providing exceptional customer service, preferably in Sport and Leisure Industry. Hold (or be willing to obtain) a current Police Check and Working with Children Check. Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia. What’s in it for you? Career development with a range of formal education and on the job training opportunities. Monthly health & wellbeing activities through our Serving Your Health program. Access to tennis facilities. Free car parking. A range of discounts from our sponsorship partners.

To Apply Please submit your resume.

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety. At Tennis, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. Tennis encourages all suitable applicants to apply for this role. We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis. Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen. We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities. As one of the biggest sporting organisations in Australia, it takes more than just tennis experts to keep things running at Tennis Australia, our state-based Member Associations and all our tennis events. We employ passionate people from various fields including: sports administration, coaching, media, legal, finance, information technology, marketing, sponsorship, people and culture, broadcast, events and ticketing. If you are looking to take the next step in your career and want to put your skills on display in the best game, why not show us what you’re made of? The ball is in your court!