About Tennis World, Melbourne Park: Home of the Australian Open, Tennis World Melbourne Park is a world class facility offering a variety of programs and services including cardio tennis, coaching, social competitions, guided Australian Open tours and a state-of-the-art gym. At Tennis World, tennis is our focus and our passion, and we are committed to ensuring the sport is easy to access, enjoyable to play, and offers engaging programs wherever we operate. Our programs open many doors in growing grassroots participation and offers a fantastic range of programs that combines tennis, fitness, and fun into the one. To help us in achieving our plans we are looking for a Customer Experience Officer to join our team at Tennis World Melbourne Park & Albert Reserve on a casual basis.

About the role This position is responsible for providing friendly, professional and efficient service to Tennis World members, coaching students and customers ensuring the service areas of Melbourne Park and Albert Reserve, including Court hire, Membership, Programs, Social Leagues and Tournament, Coaching, Pro Shop, Tours, Merchandise and Café all are delivered to the highest levels of customer service and efficiency. Reporting into the Customer Experience Lead, in this role you will: Provide friendly, professional and efficient customer service via phone, email and face-to-face.

Promote Australian Open guided tours and ensure key dates and information is communicated effectively.Deliver administration and customer service support to Tennis World tournaments, social leagues and initiatives. Advance operations by providing recommendations to support the overall wellbeing of the commercial viability of Tennis World.

About you To be successful in this role you will have: Excellent communication and interpersonal skills The ability to work effectively in a team environment and with minimal supervision.

An eagerness to listen, learn and develop Previous experience in providing exceptional customer service, preferably in Sport and Leisure Industry Hold (or be willing to obtain) a current Police Check and Working with Children Check Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia What’s to love? Career development with a range of formal education and on the job training opportunities Tickets to the Australian Open Monthly health & wellbeing activities with access to CorePlus Pilates Onsite gym, tennis facilities & free onsite car parking Salary packaging & a range of discounts from our sponsorship partners Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employees We are proud to be recognised as an employer of choice for women by WORK180 To Apply If you think you’re up to the challenge, we’d love to hear from you! Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered. If you need assistance or adjustments to fully participate in the application process, please contact recruit@Tennis.com.au.

Applications close 28 April 2026, however, we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety. We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis. Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen. We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities. As one of the biggest sporting organisations in Australia, it takes more than just tennis experts to keep things running at Tennis Australia, our state-based Member Associations and all our tennis events. We employ passionate people from various fields including: sports administration, coaching, media, legal, finance, information technology, marketing, sponsorship, people and culture, broadcast, events and ticketing. If you are looking to take the next step in your career and want to put your skills on display in the best game, why not show us what you’re made of? The ball is in your court!