Job Summary

The primary objective of the Tournament Coordinator is to manage and execute world-class hockey tournaments at Capital Sports Management Inc. (CSMI) managed facilities. The successful candidate will be responsible for supervising 30+ staff and volunteers during each tournament run by Capital Sports Management Inc, and ensuring excellence in all areas of event execution. This role will often feature a Thursday through Monday work week, meaning having an ability to work weekends and holidays is a must.

This position will be based out of the Bell Sensplex (West Ottawa), with secondary responsibilities at the Richcraft Sensplex (East Ottawa).

Main Responsibilities

Related Duties:

• Event coordination for world-class youth and adult hockey tournaments, including but not limited to all recruitment, marketing, prize coordination, staffing, and event execution/supervision, all as per event budgets
• Preparation & distribution of thoughtful tournament schedules for events of all sizes
• Dealing with players, coaches, hockey executives on a regular basis and as specific issues arise
• Manage relationships with key stakeholders; including host minor hockey association coaches and executives, corporate tournament clients, and other partners
• Manage content of tournament websites and ensure all information is kept accurate and up to date
• Pre and post event communication (written and oral) with all clients/teams, including phone, email and in-person
• Execute tournament marketing plans and assist with the development of these plans
• Ensure all tournaments meet or exceed registration targets using a creative, hard-working, whatever it takes approach.
• Manage tournament social media accounts
• Listen, use proper judgment and oversee supplementary discipline with tournament participants while ensuring the rules & regulations of all governing bodies are followed with 100% accuracy; consulting minor hockey executives and other tournament committee members as required
• Ensure all tournaments are run with the highest possible level of competitive balance & fairness and are run to the highest possible standard reflective of the Ottawa Senators & Sensplex brand
• Ensure relevant information is communicated accurately and timely to all event participants
• Maintain event files for game sheets, waivers, and other collateral tournament materials
• Prepare event P & L’s and maintain files for back-up of all event-related revenues and expenses
• Prepare frequent cash-reconciliations (for tournament entry fees and admission fees) as required before, during and after each event
• Maintain database of all tournament contacts using MS Excel
• Hire, train, supervise and coach part-time tournament staff, coop students/interns & volunteers to achieve maximize results
• Ensure all policies & procedures as outlined by the sanctioning body of each tournament are followed with 100% accuracy
• Serve on interdepartmental committees as requested or required
• Occasionally assist with the execution, planning or marketing of CSMI run leagues & programs
• Dealing with difficult people on a regular basis

• Responsible for following policies & procedures set out by the Director of Hockey Programs, Manager of Team Programs and the Senators Sports & Entertainment group of companies, and for ensuring all part-time staff do the same
• Other duties as requested by the Manager of Team Programs
  

Health & Safety Responsibilities and Accountabilities:

Responsible for ensuring that all areas covered by Occupational Health & Safety Act (“OHSA”) are adhered to, specifically:

• Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures
• Using or wearing protective equipment, devises or clothing when required
• Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member
• Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures
  

Training:

Responsible for completing on-line training modules as required and for ensuring that part-time team members do the same, including, but not limited to:

• Accessibility for Ontarians with Disability (AODA)
• Information & Communications Standards & Employment Standards (IASR)
• Ontario Worker Health & Safety Awareness
• Workplace Hazardous Materials Information System (WHMIS)
• Violence & Harassment in the Workplace

May also be required to attend on-site training sessions as scheduled (eg. customer service).

Requirements

• University Degree or College Diploma in a sports, business, or communications related field
• Must be fully knowledgeable with the rules of hockey (experience as a hockey player, hockey coach, or hockey referee required)
• Excellent written and oral communication skills (written communication competency test may be required during application process)
• Bilingual (French & English) an asset
• Minimum of 2 years customer service experience (education in this area is an asset)
• Previous experience in event planning / management
• Must be proficient with MS Office applications (Excel, Word, Outlook) with special emphasis on MS Excel
• Must be a team player
• Very strong work ethic
• Ability to work under pressure situations and deal with difficult people on a regular basis
• Ability to meet tight deadlines
• Must hold a valid driver’s license and have own means of transportation
• Must be available to work some evenings, many weekends and some holidays

Application Deadline: July 19th, 2024

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.