Account Manager - Digital Therapy at Koa Health

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London

At Koa Health, we are dedicated to making mental well-being accessible and effective for everyone. Our innovative digital therapies are transforming the way care is delivered. If you're passionate about mental health and want to play a crucial role in deploying cutting-edge treatments, we would love to hear from you.

About the Role:
We are looking for a clinical account manager to join our dynamic Oxford Programmes team. In this role, you will support the implementation of several NICE EVA (National Institute for Health and Care Excellence, Early Value Assessment), and DTAC (Digital Technology Assessment Criteria) Compliant digital therapies across various organisations, as well as leading the ongoing account management of clients that have purchased these therapies. This role would be well suited to someone who has a clinical background and has experience of, or is looking to move into clinical management. The successful applicant will have a passion for driving and overseeing clinically based projects through a strong operationally-focused approach.

About the Therapies:
Koa Health, in close partnership with Oxford University, provides evidence based digital tools which have been demonstrated to improve outcomes and an efficient use of clinical time.

These tools support children, young people, and adults.

Children and Young People:

OSI (Online intervention for Child Anxiety)
OSCA (Online intervention for Adolescent Social Anxiety)

Adults:

iCT-PTSD (Internet Delivered Cognitive Therapy for PTSD)
iCT-SAD (Internet Delivered Cognitive Therapy for Social Anxiety Disorder)

You Will:

Assist clinical leads and operations team in deploying digital therapies to clients.
Own the overall successful relationships with our clients.
Work cross-functionally with internal business partners to launch and support ongoing service delivery.
Prepare, organise, and deliver training materials, liaising with clients to facilitate training sessions and ongoing education.
Support project management activities to ensure successful client launches.
Manage our client facing learning management platform, including ensuring training materials are accurate and up to date.
Manage and direct help desk queries appropriately.
Prepare and disseminate data reports, including utilisation patterns and outcome data.
Support the creation and maintenance of the Community of Practice platform.
Support commercial team in sales engagements, as needed

About You
Essential:

Experience with digital health solutions
Strong academic background
Excellent communication skills with the ability to engage with diverse stakeholders
Commercial acumen
Good understanding of statistics and data analysis
Strong time management skills and comfortable managing multiple projects at once
Proficient in using computers and software, including Excel, Google Docs, and Asana (nice to have)
Experience in managing large databases and producing tailored reports
Strong writing skills with attention to detail
Ability to work independently and as part of a team

Desirable:

Previous experience in a nursing or other as an NHS Nurse or other clinical role experience a huge bonus
Website editing skills, including HTML
Advanced statistical analysis and report writing experience
Experience with project management software

About Koa Health

Against the backdrop of decades of rising demand, mental health has never been more important. The Covid pandemic has led to a four-fold increase in mental disorders around the world, impacting individuals, companies, and communities.

Today, we simply don’t have enough mental health clinicians to meet demand. Koa Health aims to solve the gap between demand and supply with a unique human-digital hybrid approach, built upon the best digital technology. Koa’s digital assets deliver the highest quality care, measured through engagement, program completion, patient and clinician satisfaction. Koa technology substantially increases clinician productivity, allowing our precious clinicians to treat more people.

Having secured a successful and oversubscribed Series A funding totaling €30m (ca.$36M) in October 2020 and additional €20m funding in May 2022, we are currently closing our Series B round of investment, with €12M secured from our existing investors. You can read more about Koa Health on our website here. There has never been a more critical time for the work that we’re leading at Koa Health. And this is where you come in!

Why Koa Health?

We are at the forefront of innovation in digital health, working on one of today’s hottest topics – mental health. By working with Koa, you will make a positive impact on the lives of many people.

Aside from the power of our mission, we provide all the support and benefits to make your life at work and outside of work fun and comfortable year-round, such as:

Competitive rewards package that includes: Food Allowance, Private Health Insurance, Pension Contribution, Life Insurance, Bonus Scheme, and Share Options
We believe in walking the talk: We are focused on supporting your wellbeing and therefore provide you with a Wellbeing Allowance and Wellbeing Leave, as well as a generous annual leave allocation to help manage both your mental and physical health as you see fit
Flexibility: We’re hiring your skills and experience, so ask you to use these in the most effective way you can whilst managing your work-life balance in your own way
An international environment: Our teams, our clients and our collaborators span the US, the UK, Europe, and Asia. Our breadth of experience offers the opportunity to understand and get involved in healthcare systems worldwide.

An inclusive workplace

We firmly believe that diversity and inclusion should be embedded in the fabric of our organization and we know true progress comes with long-term commitments and actions. We are building a space where our people feel respected for who they are and are rewarded based on the impact they make to the business.

Regardless of your personal identifiers, at Koa Health you can be yourself, and feel respected, accepted and supported. We promote an inclusive culture where people who think and act differently can discover ways to learn from each other. Promoting diversity, inclusion, and equity must be a company-wide effort. As a scale-up company, we are creating a safe space that fosters acceptance and invites differences as part of our first steps toward building a resilient and inclusive work environment.

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $50,000 - $70,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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