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Zing Cyprus, Zing Poland
Zing AI Coach – the first AI Fitness Personal Trainer revolutionizing the way you approach health and wellness. Three years ago, we embarked on a mission to redefine the fitness landscape by crafting the world's first.
AI-powered solution, effectively replacing the need for a personal trainer. Today, we stand as pioneers in the industry, leveraging cutting-edge technology to tailor personalized fitness programs, motivate, educate, and guide you towards your goals like never before.
At Zing, we are not just another fitness app – we're a movement. Our vision is to empower individuals worldwide to unlock their full potential, both physically and mentally, through transformative journeys towards better health and well-being.
Joining Zing means becoming part of a dynamic team, united by our passion for innovation in the Health & Fitness market. With offices in Poland and Cyprus, and a global network of talented individuals worldwide, we offer a work environment that's not only highly flexible but also fosters creativity and collaboration at every turn.
We are seeking an experienced Head of Customer Support to lead our customer support team. The ideal candidate will have a proven track record in managing large support teams, setting and achieving KPIs, and delivering exceptional customer service in high-volume environments.
Responsibilities
Lead, mentor, and manage a customer support team
Develop and implement effective support strategies, policies, and procedures
Set and monitor KPIs to ensure the team meets performance and service goals
Prioritize and address customer needs, ensuring the highest levels of customer satisfaction and retention
Manage escalated customer issues and ensure timely resolution
Utilize tools such as Zendesk to streamline and enhance support processes
Conduct market research and provide data-driven insights and recommendations to improve customer support operations
Develop and deliver training programs for the support team to enhance their skills
Essential Qualifications
Extensive experience in managing large customer support teams (50+ people), preferably in industries with high transaction volumes and significant service demands
Proven ability to hire, train, and effectively manage staff
Exceptional leadership skills, with the capability to set clear goals, provide constructive feedback, and drive team performance
Advanced proficiency with customer support tools such as Zendesk
Excellent stakeholder management abilities
Strong analytical skills
A customer-centric mindset with a strong commitment to delivering outstanding service
Excellent command of English (C1 level)
Why working at Zing is awesome
Be part of the fastest-growing fitness and lifestyle startup
Opportunities for rapid career development in a hyper-growth startup
Excellent work environment: the company is small enough to be person-oriented
Work-life balance to suit everyone: flexible working hours
English-speaking environment
Come be a part of something extraordinary at Zing AI Coach – where innovation meets inspiration, and every day brings new opportunities for growth and impact.
If you are passionate about understanding user needs and contributing to the development of a user-centered product, we would love to hear from you. Join us and help us create an exceptional user experience for Zing Coach!
Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $70,000 - $90,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.