<p data-renderer-start-pos="16"><strong>Zing AI Coach&nbsp;</strong>– the first AI Fitness Personal Trainer revolutionizing the way you approach health and wellness. Three years ago, we embarked on a mission to redefine the fitness landscape by crafting the world&#39;s first.</p>

<p data-renderer-start-pos="236"><strong>AI-powered solution</strong>, effectively replacing the need for a personal trainer. Today, we stand as pioneers in the industry, leveraging cutting-edge technology to tailor personalized fitness programs, motivate, educate, and guide you towards your goals like never before.</p>

<p data-renderer-start-pos="505">At <strong>Zing</strong>, we are not just another fitness app – we&#39;re a movement. Our vision is to empower individuals worldwide to unlock their full potential, both physically and mentally, through transformative journeys towards better health and well-being.</p>

<p data-renderer-start-pos="750">Joining <strong>Zing</strong> means becoming part of a dynamic team, united by our passion for innovation in the Health &amp; Fitness market. With offices in Poland and Cyprus, and a global network of talented individuals worldwide, we offer a work environment that&#39;s not only highly flexible but also fosters creativity and collaboration at every turn.</p>

<p data-renderer-start-pos="1084">We are seeking an experienced <strong data-renderer-mark="true">Head of Customer Support</strong> to lead our customer support team. The ideal candidate will have a proven track record in managing large support teams, setting and achieving KPIs, and delivering exceptional customer service in high-volume environments.&nbsp;</p>

<p style="text-align: center;" data-renderer-start-pos="1364"><strong data-renderer-mark="true">Responsibilities</strong></p>

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<p data-renderer-start-pos="1384">Lead, mentor, and manage a customer support team</p>

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<p data-renderer-start-pos="1436">Develop and implement effective support strategies, policies, and procedures</p>

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<p data-renderer-start-pos="1516">Set and monitor KPIs to ensure the team meets performance and service goals</p>

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<p data-renderer-start-pos="1595">Prioritize and address customer needs, ensuring the highest levels of customer satisfaction and retention</p>

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<p data-renderer-start-pos="1704">Manage escalated customer issues and ensure timely resolution</p>

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<p data-renderer-start-pos="1769">Utilize tools such as Zendesk to streamline and enhance support processes</p>

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<p data-renderer-start-pos="1846">Conduct market research and provide data-driven insights and recommendations to improve customer support operations</p>

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<p data-renderer-start-pos="1965">Develop and deliver training programs for the support team to enhance their skills</p>

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<p style="text-align: center;" data-renderer-start-pos="2053"><strong data-renderer-mark="true">Essential Qualifications</strong></p>

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<p data-renderer-start-pos="2082">Extensive experience in managing large customer support teams (50+ people), preferably in industries with high transaction volumes and significant service demands</p>

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<p data-renderer-start-pos="2236">Proven ability to hire, train, and effectively manage staff</p>

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<p data-renderer-start-pos="2299">Exceptional leadership skills, with the capability to set clear goals, provide constructive feedback, and drive team performance</p>

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<p data-renderer-start-pos="2431">Advanced proficiency with customer support tools such as Zendesk</p>

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<p data-renderer-start-pos="2499">Excellent stakeholder management abilities</p>

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<p data-renderer-start-pos="2545">Strong analytical skills</p>

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<p data-renderer-start-pos="2573">A customer-centric mindset with a strong commitment to delivering outstanding service</p>

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<p data-renderer-start-pos="2662">Excellent command of English (C1 level)</p>

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<p style="text-align: center;" data-renderer-start-pos="2707"><strong data-renderer-mark="true">Why working at Zing is awesome</strong></p>

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<p data-renderer-start-pos="2741">Be part of the fastest-growing fitness and lifestyle startup</p>

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<p data-renderer-start-pos="2805">Opportunities for rapid career development in a hyper-growth startup</p>

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<p data-renderer-start-pos="2877">Excellent work environment: the company is small enough to be person-oriented</p>

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<p data-renderer-start-pos="2958">Work-life balance to suit everyone: flexible working hours</p>

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<p data-renderer-start-pos="3020">English-speaking environment</p>

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<p data-renderer-start-pos="3054">Come be a part of something extraordinary at <strong data-renderer-mark="true">Zing AI Coach</strong> – where innovation meets inspiration, and every day brings new opportunities for growth and impact.</p>

<p data-renderer-start-pos="3214">If you are passionate about understanding user needs and contributing to the development of a user-centered product, we would love to hear from you. Join us and help us create an exceptional user experience for Zing Coach!</p>