Job Description

Zing AI Coach is an AI-driven personal fitness trainer revolutionising how people approach health and wellness. Three years ago, we set out to transform the fitness industry by developing the world’s first AI-powered solution, designed to replace the need for a traditional personal trainer. Today, we are at the forefront of innovation, using advanced AItechnology to create personalised fitness programs that adapt to your unique needs, motivate you, and guide you on your path to achieving your goals.

At Zing, we’re not just another fitness app – we’re a movement. Our vision is to empower individuals worldwide to unlock their full potential, both physically and mentally, through transformative journeys toward better health and well-being. Joining Zing means being part of a forward-thinking team driven by a passion for AI innovation. With offices in Poland and Cyprus and a global network of talented professionals, we offer a flexible work environment that encourages creativity, collaboration and the pursuit of excellence at every step.

Join our team as a Support Agent! If you’re passionate about delivering exceptional customer experiences, skilled at resolving issues, and eager to make a difference, this role is perfect for you.

Responsibilities

• Actively handle customer inquiries and issues via Zendesk and social media channels (e.g., Facebook, Instagram)

• Identify bugs and glitches reported by customers and effectively communicate them to the tech team

• Contribute to the creation and improvement of internal and external documentation

 

Essential Qualifications

• At least 2 years of experience in Customer Support

• 1+ years of experience with Zendesk (or similar tools like Intercom, Freshdesk, etc.)

• English level B2

• A technically oriented mindset with strong attention to detail

• Empathetic and customer-centric approach to problem-solving

• Creative mindset with a proactive attitude toward finding solutions

• A willingness to grow and develop professionally within the role

 

Why working at Zing is awesome

• Be part of the fastest-growing fitness and lifestyle startup

• Opportunities for rapid career development in a hyper-growth startup

• Excellent work environment: the company is small enough to be person-oriented
  
  

Come be a part of something extraordinary at Zing AI Coach - where innovation meets inspiration, and every day brings new opportunities for growth and impact.

If you are passionate about understanding user needs and contributing to the development of user-centered products, we’d love to hear from you. Join us and help create an exceptional user experience with Zing Coach!