Job Description

Company: The mission of Well (https://www.well.co/) is to transform healthcare through our unique impact to our members' health and happiness. We do this through our differentiated consumer experience and world-class data and analytics engine that drive engagement and behavior change. Our product -- a consumer health engagement platform -- integrates concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve the health of members. In addition to our product, we know our team makes us unique. We’re a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees. We promote an employee- and member-centric culture, which you can learn more about here: https://www.well.co/careers.

Position: Operations Intern (Part-Time) 

Reporting To: Associate Project Manager, Platform Operations

Location: Chapel Hill, NC

Start Date: June 2, 2025 - August 8, 2025, with the expectation that this role will work 30 hrs/week over the summer

Compensation: $20 per hour

Position Summary

As part of the Operations Team, the primary mission is to develop, refine, and operationalize new and existing processes to support Well’s goal to offer end-to-end health and wellness support for all members to improve total health and reduce costs. 

• Support workflow development and requirements build out for an upcoming client launch
• Take ownership of essential operational tasks to fulfill the Client’s member registration and program completion requirements
• Collaborate with the Member Services team to develop operational workflows and training documents for program delivery in alignment with the Client requirements 
• Assist with team training and preparation for Client launch
• Collaborate and work closely with stakeholders across the company, including the Content Operations and Client Operations teams to implement new workflows and iterate on improvements to enhance efficiency and meet evolving business needs
• Contribute to the success of the organization by ensuring smooth and efficient operations for the upcoming client launch, directly supporting key business objectives and impacting the member experience
• Work closely with senior leadership, gaining exposure to high-level strategic initiatives, organizational decision-making, and a deeper understanding of the business landscape
• Take personal responsibility for keeping all Well systems and data, including sensitive member data, secure and safe, according to Well data and security policies and HIPAA guidelines

Preferred Qualifications:

• Currently enrolled undergraduate students or Bachelor’s Degree recipients
• Industry knowledge or interest in operations, healthcare, public health, and/or healthtech
• Excellent communication and collaboration skills
• Proactive and flexible self-starter who is willing to learn, adjust and adapt 
• Ability to work in a fast paced environment, maintaining focus on efficiency and consistent improvement
• Attention to detail, management of deliverable timeline

Additional Job Information

Well is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We are developing solutions to improve the quality and affordability of healthcare.  We welcome team members who are passionate about that mission. We embrace diversity and are committed to building an inclusive team.

Well is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.