NBCUniversal’s Media Operations Center supports the 24/7/365 digital delivery of content across NBCUniversal’s distribution platforms. Media Prep is a critical team within Media Operations, responsible for ensuring content meets technical requirements for linear and nonlinear playout, including broadcast networks, Peacock, pre-release current theatrical and priority Video on Demand platforms.

Media Prep oversees key workflows spanning source content QC, editing, transcoding, and delivery, ensuring assets are processed accurately and delivered on time to meet service level agreements.

The Supervisor, Media Operations provides hands‑on leadership within Media Prep, overseeing technicians responsible for day‑to‑day operational execution while driving continuous improvement initiatives that enhance quality, efficiency, and scalability.

Responsibilities

• Supervise and lead a team of technicians to successfully execute on the departmental goal of 99.999% reliability. Supervisory responsibilities include hiring, training, coaching and performance management of a team of direct reports.  Perform day to day operational coordination such as scheduling and ensuring proper troubleshooting and escalation of operational issues.  
• Lead and serve as a project manager for department initiatives such as new workflow or technology development and implementation.
• Responsible for ensuring the creation, implementation, and maintenance of SOPs.
• With support of the Prep Specialists, ensures that all technicians receive proper training.   Maintains training matrix and assigns training sessions.
• Operational lead on outage bridges as required.
• Takes points on following up if there are team defects. Identifies patterns and conducts root cause analysis recommending mitigation process/technology solutions to prevent further instances of similar defects. 
• Identify areas in new or legacy workflows where improvements can be implemented to gain productivity.
• Capable of filling in for the Prep Manager should they be out of the office.
• All other duties as assigned.