Job Description

Insight Timer is the world's largest conscious community of 27 million people from 120 countries speaking over 50 languages. More time is spent on Insight Timer than all other meditation apps combined. We publish the largest free library of wellbeing content on earth with over 220,000+ guided meditations and music tracks from 21,000 teachers and contributors. This is an opportunity to become an integral part of our purpose driven team that aims to improve the mental wellbeing of millions.

About the Role
We are currently seeking a Customer Support Agent to join our team. In this role, you will be responsible for providing exceptional customer support to our global community. You will assist users with their inquiries, troubleshoot technical issues, and provide guidance on navigating our platform. The ideal candidate is empathetic, solution-oriented, and passionate about providing excellent customer service.

Responsibilities

• Respond to customer inquiries through email, chat, and other channels
• Troubleshoot technical issues and provide platform support
• Perform content moderation to maintain Trust and Safety standards, removing spam, fraud, and inappropriate content
• Help customers navigate and effectively use our app and website
• Handle billing and subscription-related questions
• Escalate complex issues to appropriate teams when needed
• Work with cross-functional teams to enhance customer experience

About You

• Previous experience in a customer support role
• Exceptional written and verbal communication skills
• Ability to empathize with customers and provide personalized support
• Strong problem-solving and troubleshooting skills
• Detail-oriented and highly organized
• Ability to work independently and collaboratively in a team environment
• Comfortable working with technology and learning new software platforms
• Experience with Freshdesk or other customer support software is a plus
• Familiarity with meditation and mindfulness practices is a bonus
• Fluency in multiple languages is a plus

Benefits

We're remote-first, with no central office location. We dial in from all over the world, and it's important that our team is just as diverse as our community of users, customers, and teachers. We do not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Even if you don't think you quite meet all of the skills listed or tick all the boxes, we'd still love to hear from you!