Job Description

We’re looking for a VP of Commercial Operations to ensure our Revenue and Account Management teams are set up for success in their daily operations. This role reports to our SVP of Commercial. 

Responsibilities will include:

• Workflows: Own and evolve the day-to-day workflows for our Commercial (i.e. Revenue and Account Management) team
  • Oversee sales forecasting and team attribution
  • Track and analyze close ratios
  • Collaborate with marketing to align sales campaigns with revenue goals
  • Proactively identify and address gaps in other sales processes
  • Ensure timely completion of certifications and trainings
  • Manage workflows for at-risk clients
  • Implement client feedback mechanisms to improve service delivery
• Metrics: Own tracking and action planning for key metrics across our Commercial team
  • Construct dashboards
  • Regularly review and refine metrics to align with business objectives.
• Training: Own the creation and updating of training materials to improve outcomes for the Commercial team
  • Manage and ensure participation in all trainings, including mock certification process; improve and add additional trainings as needed
  • Maintain an up-to-date knowledge base for all team members
• Tools: Optimize and manage tools such as Salesforce and Chorus to support sales and account management activities
• Cross-Department Collaboration: Act as a liaison between the commercial team and other departments

Ideal candidate has:

• Bachelor’s Degree with 10+ years of relevant work experience, including a minimum of 3 years of Revenue or Commercial Operations experience in a SaaS or healthcare technology business
• Prior experience in management consulting or an early-stage startup environment highly preferred 
• Prior leadership experience with a strong commitment to holding teams accountable for achieving results
• Expertise in leveraging data to drive strategic decisions and optimize operational efficiency
• Skilled in making informed decisions swiftly, balancing data insights with business acumen
• Experience within employer health benefits, health plans, digital health, or consulting space is highly desirable
• Skilled in identifying potential challenges early, proactively raising flags, and devising preemptive strategies to mitigate risks and prevent disruption
• Effective at fostering collaboration across diverse teams, ensuring seamless execution of cross-functional projects and initiatives
• A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
• A desire to be a part of our mission to improve the U.S. healthcare system

What we look for at Garner:

• Mission First: Our mission is to transform our healthcare system, delivering high quality and affordable care to all. Everything else is secondary.
• Expect Extraordinary: Our mission is audacious, so we will only succeed by producing exceptional results. We continually push ourselves and each other to new heights and beyond our comfort zones.
• Courageous Communication: Transparency and candor are imperative to realizing our potential as an organization and as individuals—even when uncomfortable. Many companies talk about these values. We live them. 
• Supportive community: We know that people do their best work and learn the most when they feel genuinely supported and cared for. It’s also more fun that way. 

The target salary range for this position is: $190,000 - $235,000. This position is also bonus eligible. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation this role is eligible to participate in our equity incentive and competitive benefits plans.