👈 Back to all jobs
Remote - eligible US locations
Seniority Level: Associate
Location: US Remote [Ideal start time 5am Pacific / 8am Eastern]
About the role and about You:
We are seeking an eCommerce Operations Coordinator to help us resolve order and return issues behind-the-scenes to ensure that our customers have a world class experience in our fast-growing, non-traditional technology company.
At Zwift, we believe in and strive for having perfect orders, but in the real world this doesn’t always happen. Your primary role is to monitor, triage, and resolve order defects that could lead to delayed shipments.
A sense of urgency: You know time is of the essence and will want to work relentlessly to resolve order issues before the customer even knows about them. You will proactively work and communicate with our internal-facing operational teams (Logistics, IT, warehouses, and external partners) and our customer-facing CS team.
Attention to detail: You will rely on your ability to dive into the details and ensure the information is correct and complete. You will feel a sense of gratification when issues are resolved and reports are clear. You will utilize your organization skills to tackle daily tasks in an efficient manner.
This opportunity is for you if:
What you’ll do:
What we’re looking for:
Bonus points:
For All US Based Full-Time Positions:
The pay range for this position ranges between $19.47 to $30.29 per hour. The base pay range will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, qualifications, and geographic location. In addition, Zwift is proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes performance bonuses, equity, and a full range of medical, financial, and other perks and benefits.
How to stand out among the rest:
Your resume/CV is enough to show off your skills, accomplishments, and experience. However, if you choose to include a cover letter introducing us to your awesome personality, we will read that too.
We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know by emailing careers@zwift.com.
Zwift, Inc. is an Equal Opportunity Employer.
Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $55,000 - $70,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.