Would you like to make a change in the FitTech industry with an agile and fast moving team? How about a mentality that values your opinions and ideas? If you feel like making sure that our clients' orders reach their recipients fast and flawlessly, then you are in the right place. Be a part of the digital transformation of the fitness industry.
As Team Lead (m/f/d) Customer Accounting & Collection, you will take on significant responsibility for managing and developing a team of 3-4 employees. Your main focus will be on the effective processing of commercial customer inquiries and optimizing our processes in all areas of collections management.
You will act as a central interface between our customers and various internal departments, such as the Customer Facing Organization, Sales, the Legal Department, and other relevant stakeholders. Your expertise and commitment will be crucial in sustainably strengthening our customer relationships and securing the company's cash flow.
This position can be based remotely in Germany or Poland.
Your role in our team
Customer Communication and Satisfaction
Responsibility for handling complex and escalated customer inquiries regarding invoices, payments, and other commercial matters.Ensuring high customer satisfaction through proactive communication and solution-oriented approaches.Developing and implementing strategies to improve customer interaction.Process Optimization and Reporting
Continuous analysis and active optimization of existing processes in Customer Accounting and Collections.Identifying potential for improvement and deriving recommendations for action.Interface Management
Close communication and coordination with internal stakeholders such as the Customer Facing Organization, Sales, the Legal Department, and the Finance department.Active participation in cross-functional projects for process improvement, including creating documentation and implementing changes within your team.Collections Management
Monitoring and managing the entire collections management process.Analyzing accounts receivable balances and identifying at-risk cases.Initiating and monitoring dunning processes and, where necessary, handing cases over to external service providers in coordination with the Legal Department.Team Leadership and Development
Professional and disciplinary leadership of a team of 3-4 employees in Customer Accounting & Collection.Organizing and optimizing workflows within the team. Your profileA degree in Economics, Business Administration, or a comparable commercial qualification.You are fluent in both German and English (comparable to C1 level). Polish language skills are an advantage.Several years of professional experience in Customer Service with leadership experience, or in the field of Accounts Receivable Management / Accounting.In-depth knowledge of handling commercial customer inquiries and in collections management.Excellent communication skills and a confident demeanor when dealing with customers and internal stakeholders.Strong analytical skills and a solution-oriented mindset.You are proficient in using modern IT systems, especially ticket and billing applications. Experience with tools like Zendesk, Zuora, Salesforce, or Oracle NetSuite is a big plus, but not a must — we value your ability to quickly learn new software.Create a Job Alert
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